Return & Refund Policy
At OmniOne, we strive to provide a smooth shopping experience for our customers. Please review our policy carefully before making a purchase.
Order Cancellations
Orders may be cancelled within 15 minutes of being placed.
To request a cancellation, please contact us immediately at:
After 15 minutes, orders are processed and cannot be cancelled or modified.
Returns
All sales are final.
We do not accept returns for change of mind, incorrect purchases, or buyer's remorse.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos showing the damage, defect, or incorrect item
We will review your request and, if approved, provide a replacement, store credit, or refund at our discretion.
Non-Returnable Items
The following items are not eligible for return or refund unless received damaged, defective, or incorrect:
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Sale items
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Gift cards
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Personalized or custom-made products
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Personal care items
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Perishable goods
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Any item showing signs of use
Refunds
Refunds are issued only in cases where:
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An item arrives damaged or defective
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An incorrect item is received
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A refund is otherwise required by applicable law
If a refund is approved, it will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Contact Us
For questions regarding this policy, please contact:
We aim to respond within 24–48 business hours.